Frequently Asked Questions
Everything you need to know about shopping at LuxeDH
Are your luxury items authenticated?
Yes, every item we sell undergoes a rigorous multi-point inspection process by our team of in-house experts to guarantee 100% authenticity.
What is your return policy?
We offer a 14-day return window for all items, provided the security tag remains attached and the item is in its original condition.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout.
Do you offer international shipping?
Currently, LuxeDH ships to the United States and Canada. We are working on expanding our international shipping capabilities in the near future.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying purchases.
How do you determine the condition of pre-owned items?
Each product is graded on a scale from 'Gently Used' to 'Pristine.' Detailed descriptions and high-resolution photos are provided for every listing to ensure transparency.